/* ============================================================
   style.css — Estilos del Sistema de Tickets 3E
   ============================================================
   COLORES PRINCIPALES (modifica aquí para cambiar el tema):
   ──────────────────────────────────────────────────────────
   Azul principal : #2178c4  (--blue)
   Azul oscuro    : #155a9a  (--blue-dk)
   Azul claro     : #3a92df  (--blue-lt)
   Verde          : #6ab04c  (--green)
   Verde oscuro   : #4e8a34  (--green-dk)
   Azul marino    : #0e1f35  (--navy)   ← topbar / headers
   Azul marino 2  : #162d46  (--navy2)  ← sidebar
   Fondo app      : #f0f4f8  (--bg)
   ──────────────────────────────────────────────────────────
   Para cambiar el tema: edita los valores en :root {} abajo
   ============================================================ */

*,*::before,*::after{box-sizing:border-box;margin:0;padding:0;}
:root{
  --blue:#2178c4;--blue-lt:#3a92df;--green:#6ab04c;--green-dk:#4e8a34;
  --navy:#0e1f35;--navy2:#162d46;--bg:#f0f4f8;--border:#dde4ee;
  --text:#1a2a3a;--muted:#6b7f96;
  --shadow:0 2px 12px rgba(14,31,53,.10);
  --shadow-md:0 4px 24px rgba(14,31,53,.15);
  --sb:220px; --sb-mini:54px;
}
body{font-family:'Open Sans',sans-serif;background:var(--bg);color:var(--text);min-height:100vh;}
::-webkit-scrollbar{width:5px;}::-webkit-scrollbar-thumb{background:#b0c4d8;border-radius:3px;}

/* ── LOGIN ─────────────────────────────────────────────────────────── */
#login-screen{min-height:100vh;display:flex;align-items:center;justify-content:center;
  background:linear-gradient(150deg,#0e1f35,#162d46,#1e3d5a);padding:20px;}
.lcard{background:#fff;border-radius:16px;padding:38px 34px;width:100%;max-width:390px;
  box-shadow:0 20px 60px rgba(0,0,0,.45);}
.lbadge{display:inline-block;background:linear-gradient(135deg,#2178c4,#6ab04c);
  border-radius:8px;padding:5px 15px;color:#fff;font-size:11px;font-weight:700;
  text-transform:uppercase;letter-spacing:.8px;margin-bottom:6px;}
.fld{margin-bottom:13px;}
.fld label{display:block;font-size:11px;font-weight:700;text-transform:uppercase;
  letter-spacing:.5px;color:#0e1f35;margin-bottom:4px;}
.fld input{width:100%;border:1.5px solid #dde4ee;border-radius:8px;padding:10px 12px;
  font-size:14px;font-family:inherit;outline:none;transition:border-color .2s;}
.fld input:focus{border-color:#2178c4;box-shadow:0 0 0 3px rgba(33,120,196,.1);}
.btn-ingresar{width:100%;background:linear-gradient(135deg,#2178c4,#3a92df);color:#fff;
  border:none;border-radius:9px;padding:12px;font-size:15px;font-weight:800;
  font-family:inherit;cursor:pointer;margin-top:4px;}
.btn-ingresar:disabled{opacity:.6;cursor:not-allowed;}
#lerr{background:#fce4ec;color:#c62828;font-size:13px;font-weight:600;padding:9px 12px;
  border-radius:8px;margin-bottom:12px;border:1px solid #f8bbd0;display:none;}
#ldbg{background:#e3f2fd;color:#1565c0;font-size:12px;padding:8px 12px;
  border-radius:8px;margin-bottom:10px;font-family:monospace;display:none;}

/* ── APP SHELL ──────────────────────────────────────────────────────── */
#app{display:none;flex-direction:column;min-height:100vh;}

/* ── TOPBAR ─────────────────────────────────────────────────────────── */
#topbar{background:#0e1f35;display:flex;align-items:center;gap:10px;
  padding:0 16px;height:56px;box-shadow:0 2px 8px rgba(0,0,0,.35);
  position:sticky;top:0;z-index:200;flex-shrink:0;}
.tb-logo{display:flex;align-items:center;gap:8px;}
.tb-logo .logo-ico{width:32px;height:32px;background:linear-gradient(135deg,#2178c4,#6ab04c);
  border-radius:7px;display:flex;align-items:center;justify-content:center;
  color:#fff;font-size:14px;font-weight:900;flex-shrink:0;}
.tb-title{color:#fff;font-size:13px;font-weight:800;}
.tb-sub{color:#6aaef5;font-size:9px;font-weight:600;letter-spacing:.6px;text-transform:uppercase;}
.tb-sep{width:1px;height:26px;background:rgba(255,255,255,.12);}
.tb-sp{flex:1;}
.tb-perfil{display:flex;align-items:center;gap:8px;cursor:pointer;padding:4px 9px;
  border-radius:8px;transition:.15s;border:1px solid transparent;}
.tb-perfil:hover{background:rgba(255,255,255,.08);border-color:rgba(255,255,255,.1);}
.tb-av{border-radius:50%;color:#fff;font-weight:700;display:flex;align-items:center;
  justify-content:center;flex-shrink:0;width:32px;height:32px;font-size:11px;
  background:linear-gradient(135deg,#2178c4,#0e1f35);}
.tb-name{color:#d0e0f0;font-size:12px;font-weight:700;line-height:1.2;}
.tb-role{font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;}
.tb-hint{font-size:9px;color:#4a6a8a;}
.btn-salir{background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.12);
  color:#a0bbd6;padding:5px 11px;border-radius:6px;font-size:12px;font-weight:700;
  cursor:pointer;font-family:inherit;white-space:nowrap;}

/* ── LAYOUT PRINCIPAL ───────────────────────────────────────────────── */
#app-body{display:flex;flex:1;min-height:0;}

/* ── SIDEBAR (menú lateral) ─────────────────────────────────────────── */
#sidebar{width:var(--sb);background:#162d46;padding:10px 7px;
  display:flex;flex-direction:column;gap:2px;
  position:sticky;top:56px;height:calc(100vh - 56px);
  overflow-y:auto;flex-shrink:0;transition:width .2s;}
.sb-lbl{font-size:10px;font-weight:700;text-transform:uppercase;
  letter-spacing:1px;color:#3a5a7a;padding:5px 9px 3px;overflow:hidden;white-space:nowrap;}
.sbi{display:flex;align-items:center;gap:8px;padding:9px 10px;border-radius:8px;
  cursor:pointer;color:#8faac4;font-size:12px;font-weight:600;transition:.15s;
  border:1px solid transparent;white-space:nowrap;overflow:hidden;}
.sbi:hover{background:rgba(255,255,255,.07);}
.sbi.on{background:#2178c4;color:#fff;border-color:rgba(255,255,255,.1);}
.sbi-ico{font-size:15px;flex-shrink:0;width:20px;text-align:center;}
.sbi-txt{flex:1;overflow:hidden;text-overflow:ellipsis;}
.sbi-cnt{font-size:10px;font-weight:700;padding:1px 6px;border-radius:20px;
  background:rgba(255,255,255,.12);color:#a0c4e0;flex-shrink:0;}
.sbi-cnt.red{background:rgba(211,47,47,.3);color:#ff8a80;}
.sb-sep{height:1px;background:rgba(255,255,255,.07);margin:5px 0;}
.sb-new{display:flex;align-items:center;gap:8px;padding:9px 10px;border-radius:8px;
  cursor:pointer;color:#85c766;font-size:12px;font-weight:700;
  background:rgba(106,176,76,.12);border:1px solid rgba(106,176,76,.2);overflow:hidden;}
.sb-new:hover{background:rgba(106,176,76,.2);}
.sb-foot{text-align:center;padding:9px 0;border-top:1px solid rgba(255,255,255,.05);margin-top:auto;}
.sb-foot-txt{font-size:9px;color:#2a4a6a;margin-top:2px;line-height:1.3;}

/* ── SIDEBAR MINI en móvil ──────────────────────────────────────────── */
/* SIDEBAR MINI en movil */
@media(max-width:768px){
  #sidebar{width:var(--sb-mini);padding:8px 4px;}
  .sb-lbl,.sbi-txt,.sbi-cnt,.sb-new .sbi-txt,.sb-foot-txt,.sb-foot img{display:none;}
  .sbi{padding:9px;justify-content:center;}
  .sbi-ico{width:auto;font-size:17px;}
  .sb-new{padding:9px;justify-content:center;}
  .sb-sep{margin:3px 0;}
  #content{padding:12px 10px;}
}

/* ── ÁREA DE CONTENIDO ──────────────────────────────────────────────── */
#content{flex:1;padding:18px 22px;overflow-y:auto;min-width:0;}
.phdr{display:flex;align-items:center;justify-content:space-between;
  margin-bottom:14px;flex-wrap:wrap;gap:8px;}
.ptitle{font-size:18px;font-weight:800;color:#0e1f35;}
.psub{font-size:12px;color:#6b7f96;margin-top:2px;}

/* ── TARJETAS DE ESTADÍSTICAS ───────────────────────────────────────── */
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(100px,1fr));gap:9px;margin-bottom:14px;}
.stat{background:#fff;border-radius:9px;padding:11px 13px;
  box-shadow:var(--shadow);border-left:4px solid #2178c4;}
.stat-n{font-size:22px;font-weight:800;color:#0e1f35;}
.stat-l{font-size:10px;font-weight:700;color:#6b7f96;text-transform:uppercase;letter-spacing:.4px;margin-top:2px;}

/* ── BARRA DE FILTROS ───────────────────────────────────────────────── */
.filters{display:flex;gap:7px;flex-wrap:wrap;align-items:center;
  background:#fff;padding:9px 11px;border-radius:9px;
  border:1px solid #dde4ee;margin-bottom:11px;}
.filters input,.filters select{border:1.5px solid #dde4ee;border-radius:7px;
  padding:6px 9px;font-size:12px;font-family:inherit;outline:none;transition:.2s;}
.filters input{flex:1;min-width:130px;}
.filters input:focus,.filters select:focus{border-color:#2178c4;}

/* ── TARJETAS DE TICKETS ────────────────────────────────────────────── */
.tlst{display:flex;flex-direction:column;gap:7px;}
.tcard{background:#fff;border-radius:9px;padding:11px 13px;
  box-shadow:var(--shadow);border:1px solid #dde4ee;
  cursor:pointer;display:flex;gap:9px;align-items:flex-start;transition:.2s;}
.tcard:hover{box-shadow:var(--shadow-md);transform:translateY(-1px);}
.tbar{width:4px;border-radius:4px;align-self:stretch;flex-shrink:0;}
.tbody{flex:1;min-width:0;}
.ttags{display:flex;gap:5px;flex-wrap:wrap;margin-bottom:3px;align-items:center;}
.ttitle{font-size:13px;font-weight:700;color:#0e1f35;margin-bottom:3px;
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.tmeta{display:flex;gap:8px;flex-wrap:wrap;}
.tmeta span{font-size:11px;color:#6b7f96;}
.ttail{text-align:right;flex-shrink:0;}
.tdate{font-size:10px;color:#6b7f96;}

/* PILLS */
.pill{display:inline-flex;align-items:center;gap:3px;font-size:10px;font-weight:700;
  padding:2px 8px;border-radius:20px;}
.pdot{width:5px;height:5px;border-radius:50%;}
.pid{font-family:monospace;font-size:10px;color:#6b7f96;}

/* ── PANEL DETALLE DE TICKET ────────────────────────────────────────── */
#dpanel{background:#fff;border-radius:11px;box-shadow:var(--shadow-md);
  border:1px solid #dde4ee;overflow:hidden;}
.dhdr{background:linear-gradient(135deg,#0e1f35,#162d46);padding:14px 18px;}
.dback{background:rgba(255,255,255,.1);border:none;color:#a0bbd6;
  font-size:12px;font-weight:600;padding:5px 10px;border-radius:6px;
  cursor:pointer;margin-bottom:10px;font-family:inherit;}
.dtags{display:flex;gap:5px;flex-wrap:wrap;margin-bottom:6px;align-items:center;}
.dtitle{color:#fff;font-size:16px;font-weight:800;line-height:1.3;margin-bottom:4px;}
.dinfo{color:#6aaef5;font-size:11px;}
.dbody{padding:16px 18px;}
.sec{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.8px;
  color:#6b7f96;border-bottom:1px solid #dde4ee;padding-bottom:6px;margin-bottom:9px;}
.descbox{background:#f5f8fc;border:1px solid #dde4ee;border-radius:7px;
  padding:10px 13px;font-size:13px;line-height:1.75;margin-bottom:16px;}
.sppanel{background:#eef4ff;border:1px solid #b8d0f5;border-radius:9px;
  padding:11px 13px;margin-bottom:16px;}
.sprow{display:flex;gap:9px;flex-wrap:wrap;align-items:flex-end;}
.sprow label{font-size:10px;font-weight:700;color:#0e1f35;display:block;margin-bottom:3px;}
.sprow select{border:1.5px solid #dde4ee;border-radius:7px;padding:6px 9px;
  font-size:12px;font-weight:600;color:#0e1f35;background:#fff;
  outline:none;font-family:inherit;}
.replies{display:flex;flex-direction:column;gap:9px;margin-bottom:14px;}
.rwrap{display:flex;gap:7px;align-items:flex-start;}
.rwrap.own{flex-direction:row-reverse;}
.rbub{flex:1;max-width:80%;border-radius:9px;padding:8px 11px;}
.rtop{display:flex;align-items:center;gap:5px;margin-bottom:3px;flex-wrap:wrap;}
.rauth{font-size:12px;font-weight:700;color:#0e1f35;}
.rrtag{font-size:9px;font-weight:700;padding:2px 6px;border-radius:20px;}
.rdate{font-size:10px;color:#6b7f96;margin-left:auto;}
.rtxt{font-size:13px;line-height:1.65;color:#1a2a3a;}
.rform{background:#f5f8fc;border:1px solid #dde4ee;border-radius:9px;padding:11px;}
.rform textarea{width:100%;border:1.5px solid #dde4ee;border-radius:7px;
  padding:8px 11px;font-size:13px;resize:vertical;outline:none;
  background:#fff;font-family:inherit;transition:.2s;}
.rform textarea:focus{border-color:#2178c4;}
.rffoot{display:flex;justify-content:space-between;align-items:center;margin-top:7px;}
.rhint{font-size:10px;color:#6b7f96;}
.closednote{background:#eceff1;border-radius:7px;padding:10px;
  font-size:13px;color:#6b7f96;text-align:center;font-weight:600;display:none;}

/* ── BOTONES ────────────────────────────────────────────────────────── */
.btn{border:none;border-radius:7px;padding:7px 14px;font-weight:700;font-size:13px;
  display:inline-flex;align-items:center;gap:5px;transition:.15s;cursor:pointer;font-family:inherit;}
.btn:disabled{opacity:.5;cursor:not-allowed;}
.btn-p{background:#2178c4;color:#fff;}
.btn-p:hover:not(:disabled){background:#3a92df;}
.btn-g{background:#6ab04c;color:#fff;}
.btn-g:hover:not(:disabled){background:#4e8a34;}
.btn-d{background:#c62828;color:#fff;}
.btn-d:hover:not(:disabled){opacity:.88;}
.btn-w{background:#e65100;color:#fff;}
.btn-w:hover:not(:disabled){opacity:.88;}
.btn-gh{background:transparent;color:#6b7f96;border:1px solid #dde4ee;}
.btn-gh:hover{background:#f0f4f8;}
.btn-sm{padding:6px 11px;font-size:12px;}
.btn-xs{padding:3px 8px;font-size:11px;border-radius:6px;}

/* ── MODALES ────────────────────────────────────────────────────────── */
.ov{position:fixed;inset:0;background:rgba(5,18,35,.6);z-index:300;
  display:flex;align-items:center;justify-content:center;padding:14px;}
.modal{background:#fff;border-radius:13px;width:100%;max-width:520px;
  box-shadow:0 16px 60px rgba(0,0,0,.3);max-height:92vh;overflow-y:auto;animation:su .2s;}
@keyframes su{from{transform:translateY(14px);opacity:0}to{transform:none;opacity:1}}
.mhdr{background:linear-gradient(135deg,#0e1f35,#162d46);padding:14px 18px;
  border-radius:13px 13px 0 0;display:flex;align-items:center;justify-content:space-between;
  position:sticky;top:0;z-index:1;}
.mhdr h3{color:#fff;font-size:15px;font-weight:800;}
.mclose{background:rgba(255,255,255,.1);border:none;color:#fff;
  width:28px;height:28px;border-radius:50%;font-size:17px;cursor:pointer;font-family:inherit;}
.mbody{padding:16px 18px;}
.mfoot{padding:10px 18px 16px;display:flex;gap:7px;justify-content:flex-end;
  border-top:1px solid #f0f4f8;}
.fldm{margin-bottom:11px;}
.fldm label{display:block;font-size:10px;font-weight:700;text-transform:uppercase;
  letter-spacing:.5px;color:#0e1f35;margin-bottom:4px;}
.fldm input,.fldm select,.fldm textarea{width:100%;border:1.5px solid #dde4ee;
  border-radius:7px;padding:8px 11px;font-size:13px;font-family:inherit;
  outline:none;transition:.2s;background:#fff;}
.fldm input:focus,.fldm select:focus,.fldm textarea:focus{border-color:#2178c4;}
.fldm textarea{resize:vertical;}
.merr{background:#fce4ec;color:#c62828;font-size:12px;font-weight:600;
  padding:8px 11px;border-radius:7px;margin-bottom:10px;border:1px solid #f8bbd0;display:none;}
.mok{background:#e8f5e9;color:#2e7d32;font-size:12px;font-weight:600;
  padding:8px 11px;border-radius:7px;margin-bottom:10px;border:1px solid #c8e6c9;display:none;}
.fhint{font-size:10px;color:#6b7f96;margin-top:2px;}
.g2{display:grid;grid-template-columns:1fr 1fr;gap:10px;}
@media(max-width:480px){.g2{grid-template-columns:1fr;}}
.dvd{height:1px;background:#f0f4f8;margin:10px 0;}

/* ── TABLA DE USUARIOS ──────────────────────────────────────────────── */
.tblwrap{background:#fff;border-radius:11px;box-shadow:var(--shadow);overflow:hidden;}
.utbl{width:100%;border-collapse:collapse;font-size:12px;}
.utbl th{background:#162d46;color:#fff;padding:9px 11px;text-align:left;
  font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.4px;white-space:nowrap;}
.utbl td{padding:9px 11px;border-bottom:1px solid #f0f4f8;vertical-align:middle;}
.utbl tr:last-child td{border-bottom:none;}
.utbl tr:hover td{background:#f8fbff;}
.rbadge{padding:2px 9px;border-radius:20px;font-size:11px;font-weight:700;white-space:nowrap;}
.r-a{background:#f3e5f5;color:#6a1b9a;}
.r-s{background:#e3f2fd;color:#1565c0;}
.r-u{background:#f1f8e9;color:#2e7d32;}
.sbadge{padding:2px 9px;border-radius:20px;font-size:11px;font-weight:700;white-space:nowrap;}
.s-on{background:#e8f5e9;color:#2e7d32;}
.s-off{background:#fce4ec;color:#c62828;}
.accs{display:flex;gap:5px;flex-wrap:wrap;}
@media(max-width:768px){
  .utbl thead{display:none;}
  .utbl,.utbl tbody,.utbl tr,.utbl td{display:block;width:100%;}
  .utbl tr{border:1px solid #dde4ee;border-radius:9px;margin-bottom:9px;padding:2px 0;background:#fff;}
  .utbl td{padding:7px 11px;border-bottom:1px solid #f5f5f5;display:flex;align-items:center;gap:7px;}
  .utbl td:last-child{border-bottom:none;flex-direction:column;align-items:flex-start;}
  .utbl td::before{content:attr(data-label);font-size:10px;font-weight:700;
    text-transform:uppercase;color:#6b7f96;min-width:80px;flex-shrink:0;}
}

/* ── VISTA DE ROLES ─────────────────────────────────────────────────── */
.rolcard{background:#fff;border-radius:11px;box-shadow:var(--shadow);overflow:hidden;margin-bottom:12px;}
.rolhdr{padding:14px 18px;}
.rolbody{padding:14px 18px;}
.permgrid{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px;}
.ptag{padding:3px 10px;border-radius:20px;font-size:11px;font-weight:600;}
.rugrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:7px;}
.ruitem{display:flex;align-items:center;gap:7px;border-radius:7px;padding:7px 9px;}

/* ── MISCELÁNEOS (toast, empty state, etc.) ─────────────────────────── */
.spbadge{background:#e3f2fd;border-radius:7px;padding:4px 11px;
  border:1px solid #b8d0f5;font-size:12px;font-weight:700;color:#2178c4;display:none;}
.empty{background:#fff;border-radius:9px;padding:32px 20px;
  text-align:center;color:#6b7f96;box-shadow:var(--shadow);}
.hidden{display:none!important;}
#toast{position:fixed;bottom:18px;right:18px;z-index:500;display:flex;flex-direction:column;gap:5px;}
.toast{padding:9px 14px;border-radius:9px;font-size:13px;font-weight:600;
  box-shadow:0 4px 20px rgba(0,0,0,.2);animation:ti .2s;max-width:280px;color:#fff;}
@keyframes ti{from{transform:translateX(14px);opacity:0}to{transform:none;opacity:1}}
.tok{background:#2e7d32;}.terr{background:#c62828;}.tinfo{background:#2178c4;}
.cfbox{background:#fff3e0;border:1px solid #ffcc02;border-radius:7px;padding:12px;font-size:13px;color:#e65100;}

/* ── TOOLTIPS (atributo title mejorado) ────────────────────── */
[title] {
  position: relative;
  cursor: help;
}
/* Los botones con cursor pointer no necesitan cursor help */
button[title], .btn[title], .sbi[title], .sb-new[title] {
  cursor: pointer;
}
/* Resaltar levemente el botón con tooltip al hover */
.btn-xs[title]:hover {
  opacity: .88;
  transform: translateY(-1px);
  transition: .15s;
}

/* ── SELECTOR TELÉFONO CON PAÍS ─────────────────────────────── */
.phone-wrap{display:flex;gap:0;border:1.5px solid #dde4ee;border-radius:7px;overflow:hidden;
  transition:.2s;background:#fff;}
.phone-wrap:focus-within{border-color:#2178c4;box-shadow:0 0 0 3px rgba(33,120,196,.08);}
.phone-country{border:none;border-right:1px solid #dde4ee;padding:8px 6px;font-size:14px;
  font-family:inherit;background:#f8f9fa;color:#333;outline:none;cursor:pointer;
  min-width:100px;max-width:120px;letter-spacing:.5px;}
.phone-country:focus{outline:none;background:#eef4ff;}
.phone-number{border:none;flex:1;padding:8px 10px;font-size:13px;font-family:inherit;
  outline:none;background:#fff;color:#1a2a3a;min-width:0;}

/* ── EMOJI PICKER ────────────────────────────────────────────── */
.emoji-wrap{position:relative;}
.emoji-grid{position:absolute;top:100%;left:0;z-index:200;background:#fff;
  border:1px solid #dde4ee;border-radius:9px;box-shadow:0 4px 20px rgba(0,0,0,.15);
  padding:10px;width:260px;display:grid;grid-template-columns:repeat(7,1fr);gap:3px;
  max-height:200px;overflow-y:auto;margin-top:4px;}
.emoji-grid button{border:none;background:transparent;font-size:18px;padding:4px;
  border-radius:5px;cursor:pointer;line-height:1;transition:.1s;}
.emoji-grid button:hover{background:#f0f4f8;transform:scale(1.2);}
.emoji-input-row{display:flex;gap:6px;align-items:center;}
.emoji-preview{font-size:22px;min-width:30px;text-align:center;}